StubHub provides a platform and marketplace for people to sell and buy tickets to sporting events, concerts, comedy shows, and other events. They have mobile apps for iPhone and Android for close monitoring of new events and ticket purchases.
Online Chat: Available 24 hours a day, 7 days a week, it can be accessed on their contact page: https://www.stubhub.com/contact-us/
Phone: 1.866.788.2482, Monday-Friday 5am-9pm PT; Saturday & Sunday 5am-8pm PT
StubHub Frequently Asked Questions
How do I use a StubHub promo code?
- On the checkout page when you are about to purchase your tickets, there is a blue link under where your credit card information is listed, and it reads "Apply FanCodes & Gift Codes." Click it and it will prompt you to enter a coupon code. Click "Apply", and your order's total will automatically update.
What are other tips & tricks for saving money at StubHub?
- Sign up for an account on StubHub to receive on the latest events occurring in your area. Sign up for their FanRewards program to save money on future ticket purchases.
Does StubHub offer a rewards program?
- Yep! StubHub's FanRewards program lets eligible members of the site earn reward points on every purchase they make on stubhub.com. When a customer has accrued $10 in rewards, they are converted to a Rewards FanCode (discount code) that the customer can use to save money on a future ticket purchase. A customer who makes less than 10 purchases a year or spends less than $2,000 earns rewards at a rate of 2% for each purchase, while someone who makes more than 10 purchases a year or spends more than $2,000 earns rewards at a rate of 3% on each purchase.
What is their shipping/return policy?
- Shipping of tickets is carried out by the seller's preferred shipping method, typically UPS or Fed-Ex. The ticket purchaser can select a shipping option at checkout, or it will vary for each purchase depending on the seller. Electronic tickets are not shipped and the buyer can print them at home after purchasing.
StubHub has a comprehensive FanProtect guarantee that summarizes their refund policy in the event that tickets are not received on time, are not valid either because they are fraudulent or the venue does not accept them, or if the event is canceled, StubHub provides either replacement tickets or a full refund depending on the situation.