On the checkout page, which appears as a pop-up window after you have added an item to your cart, under the header "Cart Summary", listed there are the Subtotal and Estimated Shipping costs. Underneath estimated shipping, there is a text input field to type in a coupon code. After typing it in, click the red button which says "Apply Code". This will apply the coupon to your order and update your total cost.

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You will receive a confirmation email following the placement of your order and a second email when your order has been shipped. You are able to choose from standard, expedited, or next day shipping options. Returns are accepted within 45 days of the original purchase date. Items that are being returned must be in their original condition and contain a receipt, purchase order, or packing slip. Items that are opened are not returnable unless they are defective. Customers are responsible for return shipping charges and special orders require a 20% restocking fee. Returns may take up to 2 weeks to process. In the case of defective merchandise, you may exchange for a like item or may choose to be issued a refund. You can call or email WestMusic.com if you plan to return an order.

Live chat on westmusic.com available Monday - Friday, 8 am - 5 pm CST. Phone number: 319-351-2000 or toll-free 800-397-9378 Monday - Friday, 8am - 5pm CST. Send an email using the form on their website.