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$25 Off Order
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Shop Turo gift cards! Give the gift of exploration or help make any special occasion extra-memorable.
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Airport pickup made easy
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Drop the top — tap for summer convertibles
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About Turo
About Turo:
Turo is the world's largest car-sharing marketplace, offering a unique platform where users can book a car from local hosts across the US, UK, Canada, Australia, and France. With a mission to better utilize the world's 1.5 billion cars, Turo allows people to skip the rental counter and choose from a diverse selection of vehicles. It also empowers entrepreneurs to build car-sharing businesses.
Ways to Save at Turo:
Shipping Information:
Turo allows for easy cancellation of trips if the vehicle does not meet legal requirements or is unsafe. Refunds depend on the specific situation, and processing times may vary depending on your payment method.
Turo is the world's largest car-sharing marketplace, offering a unique platform where users can book a car from local hosts across the US, UK, Canada, Australia, and France. With a mission to better utilize the world's 1.5 billion cars, Turo allows people to skip the rental counter and choose from a diverse selection of vehicles. It also empowers entrepreneurs to build car-sharing businesses.
Products Sold by Turo:
Turo offers a wide range of vehicles to suit every need, from rugged trucks to luxury cars. Users can book cars for various occasions, whether it's a quick getaway, a business trip, or a special event. Here's a glimpse of what's available:
- Economy Cars: Affordable options for everyday use.
- Luxury Vehicles: High-end models for a touch of elegance.
- Trucks & SUVs: Perfect for off-road adventures or family trips.
- Electric Vehicles: Eco-friendly options for the environmentally conscious.
- Sports Cars: For those who crave speed and style.
Ways to Save at Turo:
- Long-Term Discounts: Many hosts offer discounts for weekly or monthly bookings.
- Early Bird Savings: Enjoy discounts by booking your trip at least a week in advance.
- Email Promotions: Opt-in for email notifications to receive special deals.
- App Notifications: Enable push notifications on the Turo app to receive exclusive promo codes and discounts.
Shipping Information:
Turo allows for easy cancellation of trips if the vehicle does not meet legal requirements or is unsafe. Refunds depend on the specific situation, and processing times may vary depending on your payment method.
Contact Information:
For customer service, users can message their hosts directly through the Turo app by selecting their booked trip and tapping "Message." If there's no response, they can try texting or calling the host. For corporate inquiries, you can reach Turo at 1 (415) 965-4525.
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Frequently Asked Questions
How can I find Turo promo codes or discounts?
Turo often provides promo codes through seasonal campaigns, email newsletters, or referral programs. Guests can also sometimes find first-time user discounts directly on their homepage or during the booking process. Always check their website and subscribe to their mailing list for the latest verified Turo deals.
What are my options for vehicle pickup and delivery on Turo?
Guests can either pick up the vehicle directly from the host at a specified location or, for an additional fee, choose vehicle delivery to their desired address, such as an airport or hotel. Availability of delivery varies by host and vehicle listing, so it's best to check individual car details. Users should always confirm pickup and drop-off specifics with the host well in advance.
What is Turo's cancellation policy for guests?
Turo’s cancellation policy for guests depends on the host’s selected policy, which can range from flexible to strict. Generally, guests can receive a full refund if they cancel within a certain timeframe (e.g., 24 hours before the trip starts) but may incur fees for late cancellations. It’s crucial to review the specific trip’s cancellation terms on the booking page before confirming.
What payment methods does Turo accept, and do they require a security deposit?
Turo primarily accepts major credit and debit cards, along with digital payment options like Apple Pay and Google Pay. While a security deposit isn't always required, some hosts may opt to add one based on the vehicle's value or trip duration, which is typically refunded after a successful trip. All payment details and potential deposits are clearly outlined during the checkout process.
How do Turo's protection plans work for guests?
Turo offers various protection plans for guests, ranging from basic coverage with higher deductibles to premium options with lower out-of-pocket costs, depending on the region. These plans provide varying levels of physical damage protection for the vehicle and liability coverage. Guests should carefully review each plan’s details and consider how it complements their personal car insurance before selecting.
How can I contact Turo customer support?
Turo provides multiple ways to contact customer support, including a comprehensive help center with FAQs, an email support system, and in-app messaging. For urgent issues during an active trip, they offer dedicated phone support accessible through the app or their website. Always refer to their official help page for the most current contact information.
Does Turo offer discounts for first-time renters?
Yes, Turo frequently offers promotional incentives for new guests to encourage their first booking. These can include welcome discounts applied at checkout or referral links from existing users. New guests should keep an eye on Turo’s homepage and sign-up offers for current promotions when creating an account.
How can I ensure the car I want is available on Turo?
To ensure availability for desired vehicles and trip dates, Turo recommends booking as far in advance as possible, especially for popular models or peak travel seasons. Their platform allows users to filter by specific dates, vehicle types, and features, helping to narrow down available options. If a specific car isn't available, they suggest broadening search criteria or checking alternative dates.
