15% Off Sitewide For Students, Military, & Essential Workers
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New Balance Frequently Asked Questions
How do I use New Balance coupons?
Using a coupon code on the New Balance website is quick and easy. Simply fill your cart with all of the items you would like to purchase, and then click on the + sign next to "Have a Promo Code?" A new box will pop up in which you can type the code and then click on the red "Apply" box.
Are there any tips/tricks to save with New Balance?
Sure is! Spend $125 or more to qualify for free shipping and join MyNB for shipping benefits plus first-call on popular products.
Does New Balance have a rewards program?
Yes they do! New Balance has a rewards program called MyNB. It is a free program that you can sign up for using your email address or Facebook page. It is a points-based program where you can earn rewards by tracking your workouts, checking in at New Balance events, or shopping online at www.newbalance.com. With MyNB you can earn shipping rewards as well personalized offers and discounts.
What is the shipping/return policy from New Balance?
All New Balance products have a 100% satisfaction guarantee, so if you are unhappy with your product for any reason, you can simply return them in new condition within 30 days of purchase. Custom shoes and jersey orders cannot be returned.
What does New Balance sell?
New Balance sells shoes and apparel for men, women and kids.
How can I contact New Balance?
If you need to speak with a customer service agent, you can email them using the online form on the website. Customer service agents are also available Monday through Friday from 7:00AM to 7:00PM CT by calling 1-800-595-9138.