23andMe Coupons & Promo Codes

In order to use coupons, go to the "Buy" section on the web page. After entering your kit information, click "continue" to go to the payment page. On the billing page there will be a box to enter in a coupon code. Hitting the "Apply" button will change the price accordingly.

23andme offers 10% off anytime you purchase more than one kit. Orders can also be cancelled within 30 minutes of placing them.

There are two options for shipping. Standard shipping is available for a fee of 6.95. Expedited shipping is available for a higher charge. Shipping costs for kits include the shipping of the kit to the home and the shipping of the kit back to the lab. 23andMe ships orders within 1-2 business days. You can track your shipment through your online portal. Packages that contain more than one kit are given discounts on additional shipping charges. Once you place an order you can't update it, but you can cancel the order before it is fulfilled. Once the order is fulfilled, you will have to ask for a refund. In order to receive a refund, you can't have submitted your sample to the lab, and it has to be within 30 days of the order. You will request a refund by contacting customer service.

23andMe be contacted through the Customer Care page. Customers can fill out the "Submit and Request" page in order to send a question and email response to the customer service team. Emails are answered within 24 hours. The website, 23andMe.com, also has an extensive Help Center to answer all routine questions.