Ryans Mom
Posts: 562
Joined: 11/3/2007
Status: offline
 
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My advice is, DO NOT USE VIRGIN MOBILE! Just finished fighting with them...again! Had 2 kids on Virgin Mobile. They charged me THREE times for one of the phones in June. I talked to their customer service about a half dozen times and finally got ONE of the two overcharges credited back to my card. They keep saying they have no record of the second overcharge even though my bank does! Today I finally just disputed the second charge with my bank. I had these phones set up for unlimited texting but limited minutes. I did not authorize any "topoffs" when they ran out of minutes for the month. If they use all their talk time then they just have to text, which is what kids mostly do now anyway. Unfortunately, Virgin Mobile kept topping them off to the tune of $10.68 every time I turned around! First I got reps saying they'd credit it back, but they never did and then, today, I got one who said that the topoffs were authorized! So I disputed a couple of those too. When I signed up for their phones, ATT, which DH and I use, didn't have a way to limit the number of minutes used by a specific phone. DH talked to them this morning and found they now have some excellent plans for teenagers. For $22 extra a month I can add the 2 kids, get 300 additional minutes and unlimited texting for them. Virgin Mobile, I am soooo gone!!!!
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I had to get rid of the kids,
the cat was allergic.
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Virgin Mobile - The Worst Cell Phone Company EVER!! - 
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