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RE: American Eagle Outfitters codes/deals - 4/21/2007 1:41:04 AM
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xshock
Posts: 12
Joined: 3/29/2007 Status: offline

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Yeah, they've messed twice one me. Once was when i used my 40% off in winter and I got 42x32 instead of 30x32 jeans. I had to go to store and return them, and then when i tried phone ordering them again the lady wouldn't expedite my shipping like i was promised the first time i called. So i called customer service again and they expedited the shipping to 2 day and I mentioned i was thinking about ordering a sweater, and they let me add it so i wouldn't have to wait plus i was able to save 40% off of it even though it wasn't part of the first order. :P This spring order they sent me an xxL polo instead of xs. Customer service department kind of disappointed me though because she didn't offer expedited shipping for free right off the bat, i had to ask for it. But she did it, just seemed a bit reluctant, all i have to do now is get a refund and take the huge one back to the store. O yeah, make it THREE times. Last fall i ordered a button up and before i never used to inspect my clothes. Well anyways about a month later i finally wore the shirt to school. Well anyways, I was straightening out my collar in the car because i was in a hurry and found out the collar had been slashed. And not like a worn out type of thing but like from the blade of a box opener. Now I use keys to open my boxes, so I was kinda pissed. I took the shirt off, called the ae all accesspass center, got the customer service number, and explained my story. They said I could still wear it the rest of the day and just return it once i got the store, but my collar was out coming out of my sweater so i just took it off. I got a different shirt instore and that was that. AE has great customer service. I love em. They always fix everything, and most times they gave me the benefit of the doubt, and helped correct things at their expense. Even this last time they fixed things with no charge to me and, at my request, expedited shipping. AE rocks.
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