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Problems with Seagate Rebate - 10/12/2004 11:39:17 PM

mibgeneral

Posts: 5
Joined: 8/9/2004
Status: offline

Sent out more than a month ago, and I just received this today:
Tracking Results: Status Details

Rebate: No Reward Will Be Issued
Rebate Information For: xxxxxxxx
Promotion: 04-82862 $60 Mail in Rebate with Purchase of Seagate 200GB ATA Hard Drive from Fry's Electronics or Outpost.com
Submission Type: MAIL-IN
Date Received: 10-11-2004
Status Detail: Invalid.
Invalid Reason: Duplicate Serial Number

I bought this HDD at a local Fry's store, what can I do to get my $60.00.

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RE: Problems with Seagate Rebate - 10/13/2004 9:24:40 AM

Ferd

Posts: 181
Joined: 9/23/2003
Status: offline

First off, I hope you have copies of all info. Second, get on the phone with Seagate or the rebate clearing house and try to get some answers. Duplicate serial number? That sounds like a stall tactic to me, plain and simple. But, try to be nice in all correspondence, at least initially. If that doesn't work, you should escalate. 60 dollars is a good chunk of change. I suspect this is their usual way to hold on to it a bit longer, make a bit more interest. Stick to your guns, let them know that you have copies of all info and won't go away until you get what you are owed. Good luck!

RE: Problems with Seagate Rebate - 10/14/2004 12:09:39 PM

BigSwirv

Posts: 2
Joined: 7/23/2003
Status: offline

That's a bummer. I picked up my Seagate from a local Fry's probably around the same time as you (since the rebate window was so short) and I have alrady received my rebate check. Duplicate Serial No. sounds improbably since you have to cut the serial info off of the box.

RE: Problems with Seagate Rebate - 10/29/2004 10:18:36 PM

electricfields

Posts: 2
Joined: 10/29/2004
Status: offline

I bought a 80 GB hard drive from best buy 3 months ago, the seagate rebate was for $40. Seagate is trying not to give me my rebate as well. They said the same thing... no serial number provided... I mailed everything. They want my sales slip which I have mailed and faxed to them numerous times, and they keep saying to wait 9 bussiness days to update file. When I call back on the 10th bussiness day they say they never recieved anything from me... this has been going on with them for 2 months now.

I have also talked to a few co-workers and friends that are going through the same with seagate... DO NOT BUY SEAGATE PRODUCTS THAT REQUIRE A REBATE... most the time you will not get it.

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